GPS for Caregivers

To use GPS visit verification, you must use a device that can access the internet and has GPS-enabled.

• GPS location services is typically offered on Android and iPhone phones, tablets, and similar devices.
• To use GPS, you must download and use the mobile app; learn more about both of those at the Mobile Overview.
• Information about other functionality in the mobile website and apps can be found here.
• If you are cannot use the app to login or logout, use the Client's telephone. Be sure to have your EVV ID for reference.

Check Your Device for GPS Capability

• Does your device have a data plan or otherwise have access to the internet? If the device does not have a data plan or access to the internet, you must log in and out of shifts using a telephone.
• Has the Generations app been installed? GPS visit verification occurs when the Caregiver uses the Generations app or mobile website to log in and out of shifts. If the app cannot be installed, and you cannot sign into the mobile website, you use a telephone to call in and out of shift.
• Does your device have location services available? Are those services turned on? If the device does not have location services, you must log in and out of shifts using a telephone. If you have location services turned on, and are still not sure if you are getting accurate readings, try a GPS app; search on your device's app store for one.

Setup

The first time you access the app, you are prompted to allow Generations to access your location. Allow this. Without location allowed you cannot use GPS login.

If you don't allow this, when you attempt your first login you will be prompted to authorize the app to use location services.

Tips for Accurate GPS

iPhone

Tap settings and scroll to Generations. Tap to view the settings specific to Generations and be sure that

1. Location is set to always
2. Notifications are turned on
3. Cellular Data is turned on.

Also check the Settings > Privacy > Location Services and make sure that is on. 

Try turning the phone on/off, turning location services off/on, turning airplane mode on/off, closing all other open applications before trying Generations again, and updating the Generations app. 

A soft reset also might help: press and hold the Sleep/Wake button and power button at the same time for about 10 seconds. Release the buttons when you see the Apple logo.  

Android

Tap settings, then app, and scroll to Generations. Tap to view the settings specific to Generations and be sure that

1. Permissions are enabled for Camera, Location, and Storage.
2. Notifications are turned on

Also check Settings > Locations to make sure that is on. High Accuracy mode may be helpful; turn this on via Settings > Location > Mode. 

For troubleshooting GPS issues, try turning locations off/on, closing all other open applications before trying Generations, and updating the Generations app. 

A soft reset also might help: turn off your device, wait for the screen to turn black, and press the power button again to turn the phone back on. 

Another thing that may work is recalibrating the GPS with a compass app (your device may already have one or search the Google Play store.) Open the compass app, tap compass. Pick up your phone and rotate it slowly three times vertically, front to back vertically three times, and finally horizontally three times from front to back.

Logging In and Out of Shifts

Sign into the app or mobile website and you see the following home screen. Tap Today's Schedule to see today's shifts.

Tap Visit Login to login, and Visit Logout to logout.

The following message is displayed as GPS is obtained.

You can cancel out of the countdown and use the client's phone to call into your office's EVV phone number. Note that even if you receive this message, the GPS may be obtained and your login will be successful.

A successful login or logout is based on proximity to the Client's geolocation on their Personal Data screen in Generations. That geolocation can be where the driveway meets the street, near the front door, or somewhere else near the location as determined by the agency.

If there are GPS difficulties, the below message may appear. Note that even if you receive this message, it may be possible to obtain GPS and login successfully.

If the login succeeds, a green checkmark appears on the shift and you receive a message that login was successful.

• If the GPS is not verified, you see "unverified" in red text.
• If GPS exceeded the allowed distance from the Client's location, you see the variance in number of feet. For example, if you are 1000 feet from the allowed variance, you see "Variance 1000."
• If GPS is verified, the word "verified" appears in green text.

Logging Out Of Overnight Shifts

Take extra care when logging out of shifts that extend past midnight. These shifts can be found by looking on the day the shift starts. For example, if a shift goes from 9pm on Tuesday to 9am on Wednesday, the shift can be found on Tuesday. Use the Monthly View button in the upper right corner to select the appropriate day.